Effective Date: October 20, 2026
Highway 18 Collision Center, Inc. ("Highway 18 Collision Center," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy & Terms of Use explains how information may be collected, used, shared, and protected when you visit hwy18collision.com, contact our business, request an estimate, or make an online payment. It also outlines the terms governing your use of our website and online services.
By using our website, you agree to the Terms of Use described below. Our handling of personal information is governed by this Privacy Policy and applicable law.
We may collect personal information that you voluntarily provide when contacting us, submitting an estimate request, making a payment, or communicating with our team.
This information may include:
Your name, email address, telephone number, and mailing address.
Vehicle, boat, recreational vehicle, or equipment information.
Repair requests, damage descriptions, photographs, and related documentation.
Insurance company and claim information when relevant to your repair.
Billing information, payment amounts, and transaction records.
Messages and other information you choose to provide.
Our website may also automatically collect limited technical information, including your IP address, browser type, device information, pages visited, referring website, and general website usage data.
We use collected information for legitimate business purposes, including:
Responding to inquiries and providing estimates.
Scheduling and performing repair services.
Communicating about repairs, appointments, and service updates.
Coordinating with insurance companies when appropriate.
Processing payments and maintaining transaction records.
Providing customer service and responding to concerns.
Maintaining, securing, and improving our website.
Preventing fraud, unauthorized transactions, and misuse.
Meeting applicable legal, accounting, and recordkeeping obligations.
We do not use personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by law.
Highway 18 Collision Center may offer secure online payment options for invoices, repair services, deposits, or other authorized charges.
Online payments may be handled through a third-party payment processing provider. When you submit a payment, the provider may collect and process your payment card information, billing details, and transaction information according to its own privacy and security policies.
Highway 18 Collision Center receives payment confirmation and transaction details necessary to manage customer accounts, issue receipts, address payment questions, and maintain business records.
Payment information is used only for legitimate transaction-related purposes, including payment processing, fraud prevention, refunds, and dispute resolution.
We use commercially reasonable safeguards appropriate to the information and systems we control. No internet-based transaction or electronic storage system can be guaranteed completely secure.
Important: Customers should only submit payment information through the designated online payment interface. Please do not send complete credit card numbers, card security codes, or other sensitive payment credentials through standard email or website contact forms.
We may share information necessary to complete transactions with payment processors, merchant service providers, financial institutions, and fraud prevention services.
These providers may process information independently or on our behalf, subject to their applicable contractual obligations, privacy notices, and legal requirements.
Your use of a third-party payment platform may also be governed by that provider's terms and conditions.
Our website may use cookies and similar technologies to support basic website functionality, improve performance, understand visitor activity, and maintain security.
Depending on the tools enabled on our website, these technologies may collect information about browser settings, website interactions, approximate location, and device characteristics.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where applicable law requires consent or an opt-out mechanism for particular tracking technologies, we will provide the required controls.
We may disclose personal information when reasonably necessary to operate our business, including to:
Payment processing and merchant service providers.
Website hosting, technology, and security providers.
Insurance companies and claims representatives involved in a repair.
Vendors or service providers assisting with authorized business operations.
Professional advisers, including accountants and legal counsel.
Government authorities or law enforcement when required by applicable law.
We do not sell customers' personal information in exchange for money.
We do not sell sensitive personal information without any consent required by applicable law.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including completing services, maintaining repair and payment records, resolving disputes, meeting legal obligations, and protecting legitimate business interests.
Retention periods may vary depending on the type of information and applicable legal or accounting requirements.
When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.
These measures may include access restrictions, website security controls, secure connections, and the use of established third-party service providers.
Although we work to protect information entrusted to us, no website, network, or electronic transmission method is entirely free from security risks.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, and to exercise other privacy rights.
To submit a privacy-related request, contact us using the information provided at the end of this policy.
We may need to verify your identity before fulfilling certain requests. We will respond in accordance with applicable law and may retain information when necessary to satisfy legal, accounting, contractual, or other permitted obligations.
You may also opt out of optional marketing communications by following the instructions provided in those messages or contacting our office.
Our website may contain links to external websites, insurance providers, payment platforms, or other third-party services.
Highway 18 Collision Center does not control the privacy practices, security measures, or content of independent third-party websites.
We encourage visitors to review the privacy policies and terms of any external services they use.
Our website and services are intended for a general audience and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to address it in accordance with applicable law.
We may update this Privacy Policy to reflect changes in our business practices, website features, payment services, or legal requirements.
Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.
By accessing or using hwy18collision.com, you agree to these Terms of Use and applicable laws.
If you do not agree with these terms, please discontinue use of the website.
These terms govern website use and online payment functionality. Specific repair services may also be subject to separate estimates, repair authorizations, invoices, warranties, or written agreements.
The information provided on this website is intended for general informational purposes.
We make reasonable efforts to keep service descriptions, contact information, and other website content accurate and current. However, information may change without prior notice.
Descriptions of automotive, marine, RV, and heavy equipment services do not guarantee that every repair or project can be accommodated.
Repair availability, estimates, pricing, scheduling, and service recommendations are subject to individual evaluation.
Information submitted through our website does not constitute a binding repair agreement.
Repair estimates may be based on available information and visible damage. Additional damage, parts requirements, labor, or other circumstances discovered during inspection or repair may affect the final cost.
Repair work is subject to applicable authorization procedures and any separate written agreements provided to the customer.
Nothing on this website replaces the terms of a signed repair authorization, approved estimate, or other applicable service agreement.
By making a payment through our website or an associated payment platform, you represent that:
You are authorized to use the selected payment method.
The payment information you provide is accurate.
You authorize the transaction for the amount presented and approved at checkout.
You understand that payment processing may be performed by a third-party provider.
Payments may be subject to verification, authorization, fraud screening, or rejection by the payment processor or issuing financial institution.
Submitting a payment does not automatically establish that a repair has been completed, that a service appointment has been confirmed, or that additional charges cannot apply under a separately authorized repair agreement.
When an online payment is successfully processed, a confirmation or receipt may be provided electronically.
Customers should retain payment confirmations for their records and contact our office if they believe a payment was processed incorrectly.
If you believe you were charged twice or an incorrect amount was processed, please contact Highway 18 Collision Center promptly so the transaction can be reviewed.
Refund eligibility is determined by the circumstances of the transaction, the status of the associated repair or service, any applicable written agreement, and governing law.
Approved refunds will generally be returned through the original payment method when supported by the payment processor. Processing times may vary by financial institution.
If you have a concern about a charge, we encourage you to contact our office so we can review the issue.
Nothing in these terms limits your rights to dispute an unauthorized or incorrect transaction with your financial institution or exercise any other rights available under applicable law.
Highway 18 Collision Center may assist customers with repair documentation and insurance-related communications.
However, insurance coverage, deductibles, claim approvals, and reimbursement decisions are determined by the customer's insurance policy and insurer.
Unless otherwise agreed in writing, customers remain responsible for amounts properly owed under their repair agreements that are not paid by insurance.
You agree to use our website only for lawful purposes.
You may not:
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or functionality.
Submit fraudulent payment or customer information.
Upload malicious software or harmful content.
Misuse website forms or automated systems.
Copy or commercially exploit website content without permission, except as allowed by law.
We may restrict access to the website when reasonably necessary to address security threats, misuse, or unlawful activity.
Unless otherwise indicated, the text, graphics, logos, photographs, designs, and other original content appearing on this website are owned by Highway 18 Collision Center or used with permission.
Website content may not be reproduced, distributed, or used commercially without authorization, except as permitted by applicable law.
Third-party trademarks and product names remain the property of their respective owners.
We strive to maintain a reliable and accessible website but do not guarantee uninterrupted availability.
Website functionality may occasionally be affected by maintenance, technical issues, internet connectivity, third-party services, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue website features when necessary.
To the extent permitted by applicable law, this website and its general informational content are provided on an "as available" basis without warranties concerning uninterrupted access, completeness, or error-free operation.
This disclaimer applies to the website itself and does not replace or limit any express repair warranty, contractual obligation, or consumer protection that applies to services provided by Highway 18 Collision Center.
To the extent permitted by applicable law, Highway 18 Collision Center is not responsible for indirect, incidental, or consequential losses arising solely from website interruptions, technical errors, or reliance on general website information.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or affects rights arising under applicable repair agreements or consumer protection laws.
These Terms of Use are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles, except where other applicable laws require otherwise.
We may revise these Terms of Use as our website, services, or legal obligations change.
Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively to website use unless otherwise permitted by law.
If you have questions about this Privacy Policy, Terms of Use, personal information, or an online payment, please contact:
Highway 18 Collision Center, Inc.
13587 Trails End Lane
Brainerd, MN 56401
Phone: 218-828-0181
Email: office@hwy18collision.com
Website: https://hwy18collision.com
Effective Date: October 20, 2026
